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The Rules That Cover Your Account

Using bro128 means agreeing to a clear set of terms that govern how your account works, how your data is handled, and what rights you hold as someone accessing the platform where local law permits.

Account TermsPrivacy & DataJurisdiction RulesUser RightsDANA / OVO / GoPay Terms
bro128 The Rules That Cover Your Account
DATA AND SECURITY HANDLING

How We Manage Your Data and Account

Your data doesn't just sit in a database — it's actively protected under our security and retention policies. Here's the short version of how we handle the information connected to your bro128 account, from registration through to withdrawal.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of what we hold.

Cookie Policy

bro128 uses cookies to maintain your session, remember your wallet preference (DANA, OVO, GoPay), and improve page performance. You can manage cookie settings through your browser at any time.

Account Security

Account access is protected by password and OTP verification. We recommend linking your account to your registered e-wallet number for faster and more secure identity confirmation on withdrawal.

Data Request & Changes

To update your registered details or request a copy of your data, log in and visit Account Settings, or contact our support team with your account ID. Identity verification is required before changes are applied.

LEGAL CONTACT PATHS

Reach Us About Policy Queries

If you have a question about these terms, want to understand how a specific rule applies to your account, or need to raise a dispute, here's how to get through to the right team. Legal and account queries are handled separately from general support — use the channels below to make sure your issue lands with the right person.

Live Chat Start a live chat session from any page on bro128. Describe your legal or account query and the team will escalate to the right handler.
Email Support For formal policy questions or written dispute records, email us directly. Responses typically come within one business day for legal matters.
Account Help For account-specific issues — including identity verification, wallet disputes with DANA, OVO, or GoPay — open a ticket through your logged-in account dashboard.

Common Legal and Account Questions

These are the questions we get most often about how bro128 operates legally, what your rights are, and how to take action on account or data matters.

Access depends on local law and the eligible regions at the time you use the platform. It's your responsibility to confirm that access is lawful where you are located in Indonesia.

We collect your registration details, payment method information (including your DANA, OVO, or GoPay account reference), session activity, and transaction history to operate your account and meet our obligations.

Log in to your account, go to Account Settings, and submit a data request. You'll need to verify your identity first. Our team processes requests and responds within a reasonable timeframe.

Yes. Contact our support team through live chat or email to initiate account closure. Some data may be retained for a period after closure as required by our legal and operational obligations.

Raise the dispute through your account dashboard or contact support directly. We'll review the transaction record on our end. You may also need to check with your e-wallet provider if the issue originated on their side.

The complete terms are available on bro128. For a copy sent to your registered email, contact our support team with your account ID and we'll send it across promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.